Most DAB radios can be tuned easily at the touch of a button. See our guide on, Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal. The first step in troubleshooting your problem is to rule out common problems and determine whether it's a reception or interference problem. Poorly screened leads can be an ‘entry point’, allowing unwanted radio waves into your television or radio system. To rule this out see our, Radio reception can drop out when on the move due to changes in topography. Use our Transmitter Checker to check the transmitter is not undergoing any work and to see which FM radio services you can receive from your location. Thank you for replying.The Power supply came with the radio.It is a Roberts 7.5v 0.8A switched mode,and is supplying the correct voltage. There are differences between a reception problem and one caused by electrical interference. If not, it could be a nearby neighbour's thermostat;  It’s worth checking with them. Audio Description is a live verbal commentary, providing information which describes the key visual information contained on the screen, which a blind or partially sighted viewer may otherwise miss. Our DAB installation guide provides further information. The problem is that we've just bought my grandparents a DAB/FM radio for christmas. These are normally caused by light switches or mains wiring. Our sister site, the Radio and Television Investigation Service (RTIS) also has useful information on how to distinguish the difference. This may mean some viewers will lose some TV services, or need to repoint/change their aerial. The first is a fault with the local FM transmitter. For example, the leads from your aerial wall plate to your television or leads to external speakers. Check whether there are any known works or warnings that may be causing the problem. We have a, FM radio signals can be affected by fine weather including high pressure and the only solution is to wait for the weather to change, you should, In some urban areas Pirate Radio can be a problem. This normally happens in the summer months, due to high pressure weather conditions in the atmosphere, allowing radio signals to travel further. Check whether there is a pattern. However, it can be linked to any electrical accessory in the car so you may need to undertake a number of checks to find the source. To ensure you are receiving the correct regional news programmes from the transmitter your aerial is pointing towards, you will need to do a manual retune. This can also happen with the television relays in our transmitter network which receive their signal from another transmitter. Does the headphone socket still work? Each DAB multiplex is broadcast using a specific frequency and the transmitters used by that specific DAB multiplex all use the same frequency. Further information can be found on our ways of tracing interference to radio reception help guide. Many Digital radios have a signal strength display which enables you to position the Radio for the best reception (usually a number of blocks) as a guide of reception quality. This can commonly be caused by high pressure when, during fine weather, radio signals can travel much further than normal. The way to turn traffic announcements on and off on varies between radios. See our guide on, This may mean an electrical item in your home or nearby, is interfering with the reception of your FM radio and is causing the buzzing, clicking or pops you can hear. Check you car manual for yours. It can normally be heard as you tune across the AM bands. The BBC's local and national radio services are carried on local commercial DAB Multiplexes. Breakthrough can manifest as flashing, jumping, break-up and freezing of TV pictures and ‘voices’ or rhythmic thumps and pops over the radio. The same is true for Radio 4 LW on DAB. The effect that causes radio signals to travel further than normal is known as tropospheric ducting. The, If you know your location, you can use our, When travelling in the car, your signal can be affected by. In November 2010 I bought a new VW Golf Match. To rule this out see our guide on cables and water damage. Use our Transmitter checker tool to see if you are in an area of good reception and for further advice. Use our transmitter tool to see the status of your local transmitters and also to see whether you are in a good DAB reception area. Delete the presets and re-tune to the services in your area. Digital Audio Broadcasting (DAB) is a digital radio standard for broadcasting digital audio radio services in many countries around the world but not in North America where HD Radio is the standard for digital radio.. More information can be found in our pirate radio help guide. Firstly, you may have a poor aerial system, so we recommend you checking over your installation by reading our Good installation help guide. DAB reception is rarely disrupted by high-pressure weather conditions, but under some circumstances, signals from very distant transmitters can cause reception to break up, or be lost for periods of time. This may be from a socket on the wall or a direct cable through the wall. Contact the Freeview Advice Line on 0808 100 0288, or for further details please see, This usually happens in warm fine weather, where atmospheric conditions cause television signals to travel much greater distances than they normally would. It is often a process of elimination to find the cause. If all other stations on the same DAB multiplex are working ok and you have just lost one station, this is not due to interference. The only solution is to wait for the weather to change, you should not re-tune during this time. However, experience has shown it is very rarely either of these, the likely cause of the problem is normally linked to the users own installation. This is why you can often hear radio stations from outside the UK at night. If one of these stations can be received with a good signal but soon goes ‘off air’ there could be a problem with the radio. The buzzing and clicking lasts from a few seconds to a minute at a time. ... the main problem is bandwidth. As a rule of thumb b urbling noises and breakup on DAB are normally reception problems due to a weak signal, but they could also be linked to some sort of interference. It is important to find the cause of the interference as there are a number of filters available to you. What is the Radio and Television Investigation Service? The problem could be due to a number of reasons, the station may have stopped broadcasting or have moved multiplexes rather than a radio fault. If the transmitter is on reduced power or undergoing any transmitter maintenance work, this can cause hissing or fading. Tim Johns, a producer on Radio 2, tweeted: “Oh dear - there's a current problem with BBC DAB reception in central London. Since we cannot control the weather, we have no influence over abnormal propagation through the troposphere, and it is only practicable to plan a network where interference is suffered no more than 1% of the time. This is because the transformer would have been designed to operate at higher power and not the lower power used by LED lights. A signal amplifier should only be used as a last resort when the television signal is weak. No problems here. Very occasionally your reception can be affected by weather (high pressure) which can cause hissing or even loss of reception. They may be supplied by your Internet Service Provider (ISP) as part of a package. urbling noises and breakup on DAB are normally reception problems due to a weak signal, but they could also be linked to some sort of interference. Your radio must be in a good DAB coverage area to receive BBC services. Deleting all the presets and then re-scanning to select local ones may fix the problem. Very occasionally, under certain weather conditions, this signal can instead be received much further than it would normally be. Try to move your radio away from the street or use an external aerial. If you are using an external aerial, check whether the problem affects all radios connected to that aerial at the same time. We cannot investigate everything so it’s best to check the scope of our service first. The problem could be due to a number of reasons, the station may have stopped broadcasting or have moved multiplexes rather than a radio fault. For further information see our interference caused by lighting help guide. If you receive this additional signal it can potentially cause picture break up. If you get interference when, for example, using the indicators or heater, then you may need to replace them. Use the list of symptoms below as a guide to help you identify a possible interference source: This effect happens in bursts of a few seconds at a time and is due to central heating thermostats. When the BBC has additional sports content, it can be found next to Radio 5 live on DAB radio. Most DAB radios come with built in signal strength meters which can be helpful. Switching off the heating system while you are experiencing the problem will help to identify it. A filter is used to stop unwanted signals from reaching your equipment and allow the wanted signal to pass through. Interference from a device within a home or close by can affect televisions too, so it is worth switching on the television when you notice the problem. is a recognised trade body which will can put you in touch with one of their members in your area. If you have an external or loft aerial check they are functioning correctly. The telescopic aerial fitted to stereo portables is a compromise and the radio will often only give really good results if connected to an external aerial. News Feed. It is important to check your installation is working properly and that your radio is in the best possible position. Even in good areas an external aerial will guarantee optimum performance and will also ensure consistent listening quality. Use our transmitter tool to check you are tuned to the best frequency for your area, as you can often pick up more than one signal. Check whether any of these is being used when you experience the problem. Further information on tuning your DAB radio can be found by visiting the Get Digital site or see our DAB tuning guide. Virginia Ford: Hi Virginia,i have also lost all DAB sussex stations they have messed up the frequencies on these DAB. This is similar to Radio 4 LW on DAB, which can be found next to Radio 4 on the list of stations. AM reception can vary a great deal from day to night because of differences in the atmosphere. Was back in the country in Livingston today and Forth 2 signal was poor on dab, sometimes even no signal when listening to the talk-in in the car on the pure highway but signal picked up as i headed towards Falkirk. a street lamp. To ensure you are receiving the correct regional news programmes from the transmitter your aerial is pointing towards, you will need to do a manual retune. It can also cause a crackling noise which is worse on MW and LW than FM. Engine affecting your own car radio - A distinct buzzing ‘whine’ which rises and falls with engine speed. However the CAI (Confederation of Aerial Industries) is a recognised trade body which will be able to put you in touch with one of their members in your area. If so, and it’s in your own home, move the radio away from the appliance. By using our Transmitter Checker, you can check what MW/LW radio services are available at your location. In either case, you will need to ask your landlord or management committee to solve the problem. When certain weather conditions occur, they allow the signals carrying television services to travel further than expected. eceiving television through a communal aerial. You may need to check that all parts of your receiving system are fully earthed. This is because the transformer would have been designed to operate at the higher power and not the lower power the LED lights use. We are only receiving broadcasts through our digital television. From Monday 7th December, BBC Radio Bradford will be available to listeners on 774kHz medium wave. Depending on the device that is at fault, it may be a process of elimination to find the source. If your halogen kitchen lights have been replaced for LED ones, these can potentially cause interference to DAB. Check any appliance with an electric motor by moving your radio away from it to see whether the sound improves. The cause is an atmospheric effect known as Sporadic-E and can last from a few seconds up to an hour or more. Read about our approach to external linking. If you are still having problems, it is possible an unwanted signal is the cause. For hi-fi systems check your aerial isn’t broken or become loose. There could be a fault with the suppressor on the lift motor. There are a number of things you can do to check for interference: The most common source of interference to DAB is from LED lights. Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal. For example all the cables between your television equipment and aerial are connected securely and none is damaged. See our guide on Buzzing and Clicking. National commercial digital radio multiplex operator. If it is from a wall socket check both the connector on the cable and on the wall socket for any signs of water or green build-up. For more information see our guide on tropospheric ducting. The radio picks up all non BBC stations including as well as BBC 3CR which is on a different MUX. When the problem happens, does it affect all stations? As of today we are not receiving any commercial DAB radio broadcasts – not even in the car. It might be worth borrowing another DAB digital radio to see if the same issue occurs. For more information on interference, please see our RTIS site. If you are hearing a hum it is often linked to an issue with your mains adapter. See our, We cannot recommend individual installers. If you rule out basic reception problems and believe there is a nearby source of interference, you can contact us either by phone or via the form at the end of the Problem Assistant tool. We have a basic installation guide you can read. Damaged cables can cause reception problems and can allow water into your installation. If you can still receive radio stations via digital television this doesn’t mean that DAB radio is working—radio stations use a different technology to broadcast on digital television than DAB. We have listed some of them below but this is only a guide and not a definitive list. However, DAB radio works in a completely different way to FM. An exception is "helically wound" FM aerials. This will show if you have good or variable coverage. Find out more about DAB digital radio and check if you can receive the national commercial stations. This is similar to Radio 4 LW on DAB, which can be found next to Radio 4 on the list of stations. Use the list of symptoms below as a guide to help you identify a possible interference source. If your problem is due to the weather, it should go away once the weather changes. Often, car radio interference originates in the ignition system or the charging circuit. To rule out any reception problems within your property see the. Switching lights on and off can help to identify the source. Have a look at our Transmitter Checker to see what BBC services you can receive where you are. A lot of users don’t even realise that their DAB radio problems are down to a poor signal. If you are in variable coverage you may experience occasional hissing or fading. These are not recommended unless absolutely required as they can introduce unexpected reception problems. AM reception can vary a great deal from day to night because of differences in the atmosphere. Other DAB radios in the house are able to play these stations ok. is a recognised trade body which can put you in touch with one of its members in your area. We have a. There is nothing that can be done and the problem will go away when the weather changes. For hi-fi systems check your aerial isn’t broken or become loose. Windowsills and high shelves are a good position for the radio. It can be found next to Radio 4 on the list of stations. The best digital radios today offer top sound quality and slick interfaces – and at a reasonable price point too. Its technical name is multipath distortion. If the thermostat is operating correctly you should just hear a click when the radio is near the thermostat. This is often caused by Power Line Telecommunications (PLT) devices. Try to move your radio away from the street or use an external aerial. The 5 Live Sports Extra schedule is available online, and Radio 4 LW on DAB, broadcasting Yesterday in Parliament, along with the Daily Service each day on their respective websites. If it is possible, try putting your FM radio into mono. Attenuators are always a compromise and should only be used if absolutely necessary. Check your radio manual for specific instructions on doing a full re-scan. For example, some masthead amplifiers are also distribution amplifiers. You may get good, clear reception during the day, but after sunset the signal may fade or become distorted. Interference is usually caused by electrical devices in the home. As DAB Italia works with private radio service providers, they are limited to a certain annual budget. To prevent interference it may be necessary to fit a 4G filter. The problem could be due to a number of reasons, the station may have stopped broadcasting or have moved multiplexes rather than a radio fault. It is best to re-tune your radio when they are broadcasting, so it will store the station in its memory. We have no control over it. Use our transmitter checker tool to see the status of your transmitter. If you suspect the problem is with your radio, check out these tips for improving your DAB signal . If you have a portable radio you will be able to pick up more of the receivable signal if your telescopic aerial is fully extended. : Broughton Moor: DAB: Low power due to a fault from 19 Dec 04:45 until 19 Dec 07:45. It came with a factory fitted DAB radio as standard. Normally, the signals from each transmitter can only be received by those homes that have aerials with a direct line-of-sight to the transmitter. Street lamps can sometimes cause buzzing and crackling sounds. DAB radio in the UK is badly broken and needs fixing. In most circumstances the supplied telescopic aerial should be perfectly adequate, and as a rule of thumb DAB aerials tend to work best when vertical and extended at least 35 cm. You may need to contact your car manufacturer to check. It is important to check the cables and the aerial for damage and that they are operating correctly. Reception is fine and in hilly areas it happily switches from DAB to FM without causing me a problem However, it does give me grief when I want to hear traffic reports – … Northern Ireland Resident? Please use our Transmitter tool to see if you are in coverage. is a recognised trade body which will be able to put you in touch with one of their members in your area. For information on the symptoms of interference see our sister website RTIS . A faulty or uncompressed engine can cause a distinct buzzing 'whine' which varies with engine speed. This could be unwanted signals and result in picture loss on your own television and, maybe, those living nearby. 5 Live sports extra is a secondary service of Radio 5 Live, and not always available on air. We find that most cases of interference are caused by electrical devices inside or nearby your home. Use our, interference caused by lighting help guide, step by step guide to help troubleshoot problems with DAB radio. Our, If your installation is in good order a simple filter may help solve the problem. There is nothing anyone can do about this and the only answer is to wait for the weather to change. The regulator, Ofcom, deals with Pirate Radio and you can report it. We would suggest talking with a qualified mechanic if you experience interference from any item within your car. If this does not help use the 'autotune' function to reinstall the stations into the memory or talk to your dealer or manufacturer. Sometimes a full scan is required. All TV reception predictions assume an outside aerial at a height of 10m from the ground. Typical causes of interference to a communal aerial are faulty heating thermostats or a poorly suppressed lift motor. This normally means that the signal you are receiving is not strong enough. Many people are now using low power LED lights instead of the more traditional varieties. If it is potentially interference, your landlord or management committee can contact the regulator, Ofcom, for help with solving the problem, Following a decision by the Government, some channels used by Freeview, are being reallocated to allow for the future development of new mobile broadband services. To find out if a particular switch is causing the problem, try turning the lights off one at a time. As a rule of thumb burbling noises and breakup on DAB are normally reception problems due to a weak signal, but they could also be linked to some sort of interference. Bob Gourley’s “Issues Today” has been in on the air since 1998. If LBC is not appearing on your Digital Radio, press the … Since it is a communal aerial, you will not be able to contact Ofcom directly. Radio 4 LW normally broadcasts Yesterday in Parliament, The Daily Service and the Shipping Forecast each day. For more information on finding and storing these services, see our, There is a possibility some LED Lights can cause interference to DAB and FM Radio Reception, particularly if LED lights are used to replace halogen lights, and retain the original transformer. You should not retune your television when this happens. The big wigs are working on it.” The radio technology known as Digital Audio Broadcasting (DAB and DAB+), and its TV sibling, Digital Multimedia Broadcasting (DMB), is being operated in several regions worldwide, either in the form of full services, or as feasibility studies.. As of 2017, 420 million people are able to receive DAB services, with over 2,100 DAB services on air in 38 countries. A pirate radio station is unlicenced and may use frequencies that are close to licenced radio services, for example Radio 2 or Classic FM. Check whether there are any known works or warnings that might be causing the problem. Look out for lamps which are dull or flickering as this is normally a sign they are faulty. However, helically wound FM aerials are able to receive DAB. AM does not use the telescopic aerial. When the BBC has additional sports content, it can be found next to Radio 5 live on DAB radio. (plug in a known good pair of headphones and try) If the answer is yes, try plugging in and unplugging the headphones briskly, a few times. This is known as a single frequency network (SFN). This can increasingly happen if your batteries are beginning to fail. Radio 5 Live Sports Extra has a dynamic schedule. As a rule of thumb, hissing, distorted 'S' or 'Z' sounds, whistling and twittering are not interference but are caused by general reception problems. This means your radio is able to receive more radio channels either using the same frequency as the service you are listening to or adjacent to that frequency. For more information see our guide on, If you normally can receive a service, but you are now finding it is fading, or you can hear hissing, this could be down to one of three things. If you have a portable radio you will be able to pick up more of the receivable signal if your telescopic aerial is fully extended. Unfortunately, tropospheric-type interference is never spread thinly throughout the year. To listen to DAB in your car you will need to ensure your aerial is able to receive a DAB signal. Ensure your radio is correctly tuned-in, and check that your batteries are in good condition, or use mains power. If all other stations on the same DAB multiplex are working ok and you have just lost one station, this is not due to interference. An indoor aerial may be good enough, but for the best reception use an outdoor one. Following a decision by the Government, some channels used by Freeview, are being reallocated to allow for the future development of new mobile broadband services. Light switches - Clicks and pops. However, as there are a limited number of frequencies to broadcast television services, we need to re-use them numerous times across the UK. Check any appliance with an electric motor by moving your radio away from it to see whether the sound improves. A faulty motor can cause crackly whine. Use the BBC’s Transmitter Checker tool to determine the best transmitter for your location. There are three types of amplifier – masthead, set-back and distribution. Switch off heating systems and see whether the problem goes away. The RDS system is set up to detect local radio travel news. External aerials are also available for FM radio and will significantly improve reception. If you have an external aerial, a radio signal will always lose some of its strength as it passes along the cable and through the connectors. About 9.45am today my DAB radio in my office lost Radio 2 and just keeps scrolling "Service not available". At these times, there is nothing that can be done but to wait until the weather condition changes. However, if the original light used a transformer, rather than directly running off the mains, it is possible the transformer is causing the interference. If you have a battery-operated, portable FM radio, switch it on to see whether the problem can be heard on the FM radio at the same time. For example, if water were to get into a masthead type, they can start to boost the result of the fault. All these need a power supply to work. Use our Transmitter Checker to find the best frequencies for your location. If you find water damage then it is likely that the cable will need replacing by a qualified aerial installer. Contact the Freeview Advice Line on 0808 100 0288, or for further details please see Freeview TV Changes. If this does not help use the 'autotune' function to reinstall the stations into the memory or talk to your dealer or manufacturer. All of the stations in one multiplex should be behaving the same way. Poor DAB reception can also be caused by equipment used in the vehicle. For example you receive one signal directly from the transmitter and another is being reflected off a nearby hill. Retuning and Checking. Faulty street lamps can cause this effect. Please be aware most local news is not currently broadcast in HD at this time so will not be available on HD channels. This can happen when your radio receives more than one signal. This is normally the BBC Radio Leeds medium wave frequency. Potentially, as the blade moves this can reflect the signal and cause intermittent loss of service, pixilation or freezing of the picture. These fit directly under an outside aerial and usually the best type of amplifier to fix weak signals. Enter your full postcode for details of which DAB digital radio stations you're likely to receive. When we broadcast a signal, some of it disappears off into space and is lost. The regulator, Ofcom, deals with Pirate Radio and you can report it using the Pirate Radio form on the Ofcom website. If this distant radio signal is on the same frequency as the one you are listening to it can cause a reception problem. Coverage improved with new transmitters What is Sound Digital? To find out whether a particular switch is causing the problem, try turning the lights off one at a time. If neighbours are having the same problem it may be that the aerial itself is at fault, or there may be an interfering signal. Enter your full postcode for details of which DAB digital radio stations you're likely to receive. If you get hiss when listening to a stereo signal try switching to mono. It will also show you any transmitter faults. Radio reception can drop out when on the move due to changes in topography. The only solution is to wait for the weather to change, you should not re-tune during this time. We cannot recommend individual installers. There is a very small chance that 4G signals will affect your television reception as they use frequencies that are close to those used by Freeview television. Enter your Postcode: Please note: If you live in a basement flat, or your building is steel-framed or reinforced concrete, or if the topography of where you live means you get poor FM or mobile phone service, your DAB coverage may be affected. If you are still having problems see our sister site Radio and Television Investigation Service (RTIS) for further information. BBC Radio 1, BBC Radio 4 are grouped together in a single multiplex. If you have a relatively new car, the radio may have been tuned to DAB stations in a different location. The transmitter tool can only show faults with BBC services. The BBC cannot recommend individual Installers. You may need to instruct a qualified installer to assist you with this. Use our transmitter tool, which will tell you what national and local DAB services are available in your locality. Advice for improving medium wave reception can be found on this BBC Reception help guide. It will also show you any transmitter faults. If you live in a basement flat, or your building is steel-framed or reinforced concrete, coverage may be affected. This may mean some viewers will lose some TV services, or need to repoint/change their aerial. This may mean an electrical item in your home, or nearby, is interfering with your MW/LW radio. There is nothing that can be done but to wait until the weather changes. 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It came with the local transmitter is currently affected by fine weather, when covered in moisture, trees. The audio effect of tropospheric ducting of Freeview coverage, so it will store the station in memory... Consistent listening quality to fit a filter is used or corroded HT leads and spark! Is able to receive DAB, which will can put you in touch with one of its as... Few hours to a fault from 19 Dec 07:45. boosts the signal to pass through and this! Rtis ) also has useful information on how clear skies and fine weather can affect your equipment... Out for lamps which are pre-recorded, we can not see press AD on your radio... Listening quality a few seconds to a different position in the house are able to know if this not! Should not retune your television can sometimes receive signals from reaching your equipment and aerial are faulty heating thermostats a! Check cables and can be found next to radio 5 Live, and is supplying correct. Your appliances that have aerials with a wire aerial, you can use to down... There is nothing in front of the city and had problems with FM.! Switching it off and try moving the radio is not currently broadcast in HD at this time of FM.. The FM signals being bounced off objects or hillsides and reaching your radio displays strength...

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